Terms and Conditions
Your travel and/or tour arrangements provided by Concord World Travel Agency L.L.C.(CWT), are subject to all the terms and conditions set forth in this statement. Please read this document as carefully as possible. Prices: All prices are quoted in US Dollars and are not subject to itemization. We will not accept any claims for price disparities, once the tour proposal and quotation has been accepted and pre-paid by clients, and/or their agent. Our prices exclude any extra transportation or tours which are not part of the itinerary not includes are tips to porters, maids or local guides. Also not included are: excess baggage charges, meals or beverages not specifically included in the itinerary, laundry, phone calls, and other items of a personal nature, car rental insurance and/or security deposit, Costa Rica Airport Departure tax. All prices are subject to change without notice until full payment is received. Airfares and Air Transportation: Air transportation is provided by IATA / ARC Air Scheduled carriers. The airlines and their agents or affiliates are not to be held responsible for any act, or omission, or event during the time passengers are not on board the aircraft. The passenger ticket, issued by the airline, shall constitute the sole contract between the airline and the purchaser and/or passenger. The service of any IATA carrier may be used. The validity of these provisions shall be independent. Land arrangements: Hotels, meals, sightseeing, car rentals, and other land services will be furnished as offered in the description of each package or component, except that the tour operator reserves the right to make alterations as may be mandated by necessities of logistics, scheduling, room or equipment availability, etc. Reservation and Payments: Airfares require immediate payment in order to keep reservation and rate.
A non-refundable deposit of $200 per person is required to activate a land only reservation. Balance is due 60 days before departure. Bookings taken within 60 days of travel date require the same initial activation deposit, and balance will be due upon confirmation.
Traveling during holidays: Holidays period (Nov. 15- Jan. 15); Spring Break (March 1- Apr. 30); Summer Vacation (Jun. 15-Sept. 15) a non –refundable deposit required is $300 per person. For such periods, final payment is due 90 days prior. Entry Requirement : U.S. citizens must have a valid passport for entry to Costa Rica, good for at least 6 months and are required to carry proof of identification at all times. Citizens of other countries please consult local consulates. We cannot assume responsibility for denied boarding. Cancellation, Changes & Refund policies: These fees will apply in addition to any cancellation charges, supplier fees or penalties imposed by airlines, hotels, cruises or any other suppliers. Air Cancellation & Changes: Airline tickets may be: refundable with or without penalty fees; changeable with or without penalty fees; non refundable or non-changeable. The rules and policies of each airline will apply. Land Cancellation: Beside non refundable deposit and provides policies the following fees apply:
More than 45 days prior departure: $200.00 Fees per passenger . Between 44 days and 16 days prior departure: $250.00 Fees per passenger. Less than 16 days: NO REFUND. Land Changes: $50.00 fee per passenger per change, if changes are made prior to departure. Any changes made to the itinerary by the passenger once the trip has commenced are the sole responsibility of the passenger. No refunds for unused services. Notification of changes and /or cancellation : must be sent in writing to Concord World Travel , 132 North Larchmont Boulevard Los Angeles, CA 90004. Refund requests must be in writing within 30 days of return, and must be accompanied by all pertinent receipts and documents. Absolutely no refund will be made for unused or partially used hotel or car rental vouchers. Concord World Travel reserves the right to charge an administrative fee of $100 minimum for processing any refunds occurring due to extenuating circumstances. Baggage: Allowance of baggage on international flights, as well as domestic flights in Costa Rica is in accordance with the airline regulations. On boats and light aircrafts, one suitcase per person allowed: 25 lbs. Concord World Travel is not responsible for loss or damage to luggage. Protection of Funds: Concord World Travel is registered with the State of California Attorney General as a seller of travel pursuant to Section 17550 of the California Business and Professions Code under registration number 204314940. As such, all customer deposits and payments are secured in Concord World Travel's Travel Trust Account. Responsibility: Concord World Travel as an agent (with services provided by independent companies), and shall not be liable for any injury, damage, loss (including baggage loss or damage), expense, or other irregularity caused by the defect of any vehicle or conveyance, or the negligence of any company or person engaged in conveying the passenger or carrying out the arrangements for the tour or by accident, delay, flight schedule, change, cancellation, sickness, weather, strikes, war, quarantine, or any similar cause. Liability of Concord World Travel shall in any case be limited to the amount paid to Concord World Travel and any claim shall be adjudicated in and governed by the laws of the State of California. Personal and baggage insurance is strongly recommended and available. Valuable Insurance protection: Travel insurance is NOT included with the packages. We highly recommend purchasing an insurance protection for trip cancellation, medical emergencies or illness, and baggage loss. Concord World Travel works closely with various professional and competitive Insurance Companies offering very comprehensive programs. Please contact us for more details.
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